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20 pages · Straight to your inbox
What you, as an HR manager, can do yourself to keep conflicts in teams in check before they escalate.
Conflict is part and parcel of working together. Yet in many organisations it's only taken seriously once it's too late: once emotions are running high or someone calls in sick. This white paper shows you how to spot tension early, open it up for discussion and turn it into growth. Leading theories — Glasl, Thomas-Kilmann and Harvard PON — translated into practice, with mini case studies and concrete HR tips.
For HR and managers
It's the way we deal with it. Across hundreds of organisations, Result ADR sees the same pattern: it isn't the conflict itself that causes the most damage, but the silence around it. Those who spot tension in good time and open it up for discussion win on three fronts: healthier teams, lower absence and higher engagement.
Get all 20 pages straight to your inbox
Not generic tips, but a practical workbook in seven chapters, each with mini case studies and concrete HR tips.
Why tension is a sign of engagement, and the place where improvement begins.
The hidden costs of conflict in figures, and what a timely intervention delivers.
The Glasl ladder, the five reflexes of Thomas-Kilmann and the three layers of Harvard PON.
Four building blocks: normalising tension, creating safety, seeking out interests and a road map.
A signals card: what you see, what it might mean and what you, as a manager, can do about it.
How HR shifts from firefighter to systems coach, using conflict as a source of information.
Conflicts don't disappear by ignoring them. They grow. What starts as irritation or a misunderstanding often ends in a working relationship that's ground to a halt, in absence or in people leaving. And that costs more than money: it costs trust and talent.
The hardest question is usually the first one: just how bad is it, really? This white paper gives you the signals an experienced mediator looks at, so you know where you stand before you make a choice, and so you don't react too lightly or too heavily.
Not acting is a decision too — just a later and costlier one. A few figures from the white paper.
I&O Research, 2023
employees have had a conflict in the past 5 years
CAOP, 2019
average duration of an employment conflict
ArboNed, 2024
average cost per conflict
Prevenzo, 2024
sick-leave reports due to conflict per year
Who want to keep conflicts in check early and open tension up for discussion before it escalates.
Who want to learn to read the small signals and hold conversations without blowing the matter up.
Who want to make the most of conflict as a source of information, for healthier teams, lower absence and more engagement.
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Download the white paper and discover what you can start doing today. And if you'd like to talk a case through, we're happy to think it over with you, no obligation.
of conflicts we resolve
a rating we're proud of
conflicts resolved since 2004
years' experience in conflict mediation