Facilitated dialogue

What is conversation guidance?

Conversation guidance is an informal way of providing support in cases of challenging collaboration or communication in the workplace. An independent facilitator, an MfN-registered mediator, guides the discussion between those involved, with the aim of improving communication and jointly reaching solutions.

This process focuses on restoring trust and preventing further disruptions in collaboration. In practice, an employer may take the initiative, but the starting point is always respect for everyone’s perspective. By addressing tensions at an early stage, they can even lead to positive change and improvement.

Why conversation guidance?

When communication between colleagues, or between employer and employee, becomes strained, conversation guidance can help clarify misunderstandings and improve working relationships. By intervening at an early stage, you prevent tensions from escalating into more serious issues, such as employment disputes. Moreover, this approach contributes to a healthy work environment and increased productivity.

What are the advantages of conversation guidance?

Preventive approach: prevents the escalation of emerging tensions.

Informal setting: accessible, without formal procedures.

Neutral facilitation: open conversations with space for everyone’s perspective.

Sustainable solutions: clear agreements supported by all parties.

Improved collaboration: strengthened teamwork through better communication.

How does conversation guidance work?

A neutral and independent conversation facilitator supports the parties in engaging in open and respectful dialogue. The process is flexible and tailored to the specific situation. Below is an overview of what a typical facilitation process looks like:

Contact with the case manager:

The case manager at Result ADR contacts both the

employer and the employee. They explain the process and ensure that both parties are connected with the conversation facilitator.

Preparatory conversations:

Individual conversations with the facilitator are held to explore perspectives, expectations, and underlying concerns.

Joint session:

A meeting takes place at a suitable location, often at the workplace itself. During this session, the facilitator guides the discussion and ensures a constructive and open dialogue.

Recording agreements:

Any agreements reached are documented in writing, ensuring clarity for all parties regarding the next steps.

Evaluation and follow-up:

If desired, an evaluation meeting can be scheduled to review progress and determine whether additional support is needed.

Conversation guidance works

In many cases, a single session already leads to concrete results. Conversation guidance prevents unnecessary escalation and promotes a sustainable collaboration. Our approach ensures clear agreements, restored trust, and a positive working environment.

Would you like to discover what conversation guidance can mean for you or your organization? Complete the contact form and we will get in touch with you as soon as possible for a no-obligation introductory consultation.

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Result ADR has the tools and expertise in-house to guide conflicts in the right direction. We are happy to get acquainted, either in person or online. Call us or leave your details, and we will contact you as soon as possible.

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Facilitated dialogue

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What is conversation guidance?

Why conversation guidance?

What are the advantages of conversation guidance?

How does conversation guidance work?

Contact with the case manager:

Preparatory conversations:

Joint session:

Recording agreements:

Evaluation and follow-up:

Conversation guidance works

Gain advantage of your conflict

Benefits of Result ADR

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