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17 conflict management models

Practical insights from research and mediation.
From the Thomas-Kilmann model to Glasl's escalation ladder. 17 models to recognise and manage conflict in the workplace, in one clear guide. Leave your details and receive the high-res A4 poster and the full guide as a PDF in your inbox.

Everything in one overview

All 17 models on one A4

Practical insights from research and mediation, neatly together. Print the poster or keep the PDF at hand.

What's in the guide

The 17 models, each with a short explanation, a clear visual and a concrete application for the workplace.

1
Thomas-Kilmann model

Five conflict styles

2
Principled negotiation

Negotiate based on interests

3
Nonviolent communication

From observation to request without blame

4
Ladder of inference

From fact to conclusion in half a second

5
Crucial conversations

Talking when emotions run high

6
Glasl's escalation ladder

The nine stages of escalation

7
DESC script

Addressing behaviour in four steps

8
Circle of conflict

Where does the conflict really come from?

9
Restorative practice

Repair the relationship and the damage

10
Difficult conversations

Facts, feelings and identity

11
Drama triangle

From drama to equality

12
Iceberg model of conflict

The real cause is often below the surface

13
SCARF model

Five social triggers of the brain

14
Window of tolerance

Good contact within the regulated zone

15
BATNA

Know your best alternative

16
Transactional analysis

From which role are you speaking?

17
Circle of influence

Focus your energy on what you can influence

Get the complete guide

17 models to recognise and manage conflict. You'll receive the high-res A4 poster and the full guide as a PDF in your inbox.